Question 1

How soon can I book an appointment?

Accepted Answer

Our team strives to provide both accessibility and flexibility to our clients. Intake appointments are typically available within 1-2 weeks (sometimes even the next day!).

Question 2

Do you offer evening or weekend appointments?

Accepted Answer

Yes, all of our therapists provide access to evening and/or weekend appointments. These times are popular, so we encourage you to book ahead to secure your desired time.

Question 3

Do you accept my insurance?

Accepted Answer

Our services are covered by many extended healthcare benefits, non-insured health benefits (NIHB), and Ontario Autism Program (OAP). Please tell us what your insurance needs are, and we will ensure you are matched with an eligible therapist. With the exception of NIHB we do not provide direct billing. You will be issued a receipt that you can submit to your insurance company for reimbursement after payment is received. Please let us know if this presents a hardship for you, and we can discuss options.

Question 4

Do I need a referral?

Accepted Answer

We do not require you have a referral to access our services. Some insurance companies do require a referral from a physician in order to facilitate reimbursement. Please check with your insurance company for clarification.

Question 5

What are your fees?

Accepted Answer

Our fees range by therapist and service, typically from $130-$180 per session. We also frequently host psychotherapy intern students, and are able to provide services at reduced rates through our intern program. Please contact us for more information.

Question 6

Where are you located?

Accepted Answer

We currently have an office at 80 King Street, Welland, ON. Additionally, our therapists provide virtual services across the province of Ontario.

Question 7

Do you see adults too?

Accepted Answer

Many of our therapists have additional training and qualifications in supporting adults in addition to children and youth. Reach out to us, and we can let you know if we have a therapist who might be a fit.

Question 8

What is the youngest age of client you see?

Accepted Answer

We are pleased to support a wide range of ages within our practice, including those as young as 2-3 years old. Often, for our youngest clients, intervention takes place in collaboration and participation with parents and caregivers. That is, we support parents and caregivers in directly supporting their child through therapeutic play, and parent-mediated interventions.

Question 9

Do you have experience with....

Accepted Answer

We have a diverse team of therapists with training and experience in a wide range of areas. Chances are, if you are facing a social, emotional, or behavioural concern in your home, we have a therapist who has the experience to support you or your child. Reach out to us and ask. If we don't have someone on our team to meet your needs, we will help you find another appropriate referral!

Question 10

Do you offer a free consultation?

Accepted Answer

Yes, we would be happy to schedule a free 15-20 minute call. This is an opportunity for you to meet with a therapist, ask questions, and see if they are a fit for you or your family.

Frequently Asked Questions